At store.heystores.us, we want you to feel confident when shopping with us. If you are not fully satisfied with your purchase, we offer a fair and transparent exchange and return policy.
Eligibility
- Exchange or return requests must be submitted within 30 days of receiving your order.
- Items must be unused, unworn, unwashed, and in original condition with all tags and packaging intact.
- Items that show signs of wear, damage, or alteration are not eligible.
- Final sale or clearance items may not be eligible unless clearly stated otherwise.
How to Request an Exchange or Return
To initiate an exchange or return, please contact our customer support team within the eligible period. Once your request is approved, we will provide detailed return instructions.
We recommend using a trackable shipping service when returning items. Customers are responsible for return shipping costs unless the return is due to an incorrect, damaged, or defective item.
Exchanges
After we receive and inspect the returned item and confirm it meets our requirements, we will ship the replacement item within 3 business days, subject to availability.
Returns and Refunds
- Refunds are issued to the original payment method.
- Original shipping fees are non-refundable, unless the return is due to our error.
- Once returned items are received and approved, refunds will be processed within 3 business days.
- Refund posting times may vary depending on your payment provider.